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customer service
Returning Goods
Please select your country in the box below to display our full return options:
Looking to return a product? No hassle.
Simply return the item to us in its original unused condition within 14 days of receipt. Products returned to us should be unused, unwashed and in their original Gocashmere packaging. Please note we cannot refund any items that have been scented with deodorant or perfume. Once we have received the returned item we will let you know via email to organize your refund.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DHL by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DHL will pick up the returned goods from your chosen address. This service is free of charge to our customers.
To request a return label for returning the parcel via a DHL Express service point, please visit our contact page - We will then send you a return label via email for you to use.
Upon receipt of your return label, please print it and attach it to your Gocashmere parcel.
Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/. Please note that only DHL Express service points will accept the return label. At the DHL Express service point, your parcel will be scanned and you will receive a proof of shipment card. We recommend that you keep the proof of shipment to keep track of the status of your returns.
Please notify us of your return consignment via DHL by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DHL will pick up the returned goods from your chosen address. This service is free of charge to our customers.
To request a return label for returning the parcel via a DHL Express service point, please visit our contact page - We will then send you a return label via email for you to use.
Upon receipt of your return label, please print it and attach it to your Gocashmere parcel.
Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/. Please note that only DHL Express service points will accept the return label. At the DHL Express service point, your parcel will be scanned and you will receive a proof of shipment card. We recommend that you keep the proof of shipment to keep track of the status of your returns.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DHL by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DHL will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
To request a return label for returning the parcel via a DHL Express service point, please visit our contact page - We will then send you a return label via email for you to use.
Upon receipt of your return label, please print it and attach it to your Gocashmere parcel.
Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/. Please note that only DHL Express service points will accept the return label. At the DHL Express service point, your parcel will be scanned and you will receive a proof of shipment card. We recommend that you keep the proof of shipment to keep track of the status of your returns.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DPD by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DPD will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Each parcel contains a return label which you can use to return your shipment to us via a DPD Parcel Shop. To return your parcel, attach the left half of the return label to your parcel and drop it off at the DPD Parcel Shop of your choice.
At the DPD Parcel Shop the parcel will be scanned and you keep the right half of your return label with the tracking number as proof of posting. We advise you to keep your proof of posting (the right half of your return label) in order to follow the status of your return. Find your nearest DPD Parcel Shop.
Incase your parcel does not contain a return label, please visit our contact us page - We will then send you your return label via email for you to use.
Please notify us of your return consignment via DHL by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DHL will pick up the returned goods from your chosen address. This service is free of charge to our customers.
To request a return label for returning the parcel via a DHL Express service point, please visit our contact page - We will then send you a return label via email for you to use.
Upon receipt of your return label, please print it and attach it to your Gocashmere parcel.
Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/. Please note that only DHL Express service points will accept the return label. At the DHL Express service point, your parcel will be scanned and you will receive a proof of shipment card. We recommend that you keep the proof of shipment to keep track of the status of your returns.
Please notify us of your return consignment via Swiss Post by visiting our contact us page.
Drop off your labeled Gocashmere package to the counter of your nearest Swiss Post branch or have it collected from your chosen address.
Stick the return label on the package. The orignial delivery label should be removed with only the returns lable visible.
This service is free of charge to our customers.
Once you have dropped off or collected your package, you will receive a return receipt. Keep it as it is your proof of return.
Please notify us of your return consignment via DHL by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner DHL will pick up the returned goods from your chosen address. This service is free of charge to our customers.
To request a return label for returning the parcel via a DHL Express service point, please visit our contact page - We will then send you a return label via email for you to use.
Upon receipt of your return label, please print it and attach it to your Gocashmere parcel.
Please fill in the cancellation form and put it in the parcel. You do not need to attach/include any further documents.
To locate your nearest DHL Express service point, please visit https://locator.dhl.com/. Please note that only DHL Express service points will accept the return label. At the DHL Express service point, your parcel will be scanned and you will receive a proof of shipment card. We recommend that you keep the proof of shipment to keep track of the status of your returns.
Please notify us of your return consignment via UPS by visiting our contact us page.
Once you have informed us that you wish to return your Gocashmere order, we will arrange a date and address with you on which our partner UPS will pick up the returned goods from your chosen address. This service is free of charge to our customers.
Right to cancel
All of our customers retain the right to cancel this contract within a maximum of 14 days without providing a reason. This cancellation period will expire after 14 days from the day on which you acquire the physical possession of your order and products.
To exercise the right to cancel, please contact us to notify us of your decision to cancel your contract. Please provide a clear statement of intent, in the form of a letter or email.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we shall reimburse you, the customer, all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Please note, we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by anyone other than the Gocashmere team.
Should your cancellation be successful, we will make the reimbursement without undue delay, and not later than-
(a)14 days after the day we receive back from you any goods supplied, or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
Your reimbursement will be provided using the same means of payment you used for the initial transaction, such as debit or credit card, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We, Gocashmere, will collect the products in question and will bear the cost of returning the goods. As a customer, you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Repeated returns
Shop, return, repeat?
Gocashmere offers a flexible returns policy to ensure your online shopping experience is as smooth as possible. However, we do monitor the number of returns made by each of our customers, and may refuse to accept orders at our discretion if goods are returned repeatedly.
