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Privacy Statement Gocashmere B.V.

Through our webshop privacy-sensitive data or personal details are processed. Gocashmere B.V. attaches great importance to a careful handling of personal data. Personal data are therefore carefully processed and protected by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data. We do that through this privacy statement;
• we limit our collection of personal data to only those personal data necessary for legitimate purposes;
• we first ask you for express consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
• we respect your right to access, correct or delete your personal data at your request.

Gocashmere B.V. is the party responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read it carefully.

This privacy statement was last updated on 01-09-2022 00:00:00.

Use of personal data

When using our web store, we obtain certain information from you. This may include personal data. We store and use only the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of submission that it will be provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

• Name and address details
• Phone number
• Billing address
• Email address
• Payment details
• Gender
• Date of birth
• IP address

Register

Certain sections of our web store require you to register first. After registration we will save the personal data you provided via your chosen user name. We save this information so that you do not have to fill it in again each time and so that we can contact you in the context of executing the agreement.

We will not provide the data linked to your user name to third parties, unless this is necessary for the execution of the agreement you have concluded with us or if this is required by law. In case of suspected fraud or abuse of our web store, we may hand over personal data to the competent authorities.

Portal Access

With our portal you can access a management environment where you can set, specify and change things yourself.

Order processing

When you place an order with us, we use your personal data for processing. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this in this privacy statement.

Advertising

In addition to the information on our website, we can also update you on our new products and services:

• by email
• via social media

Contact form and newsletter

We offer through our webshop the possibility to ask questions using a contact form, where you are asked to fill in various data to handle your question. You choose which data you provide. The data you send us will be kept as long as necessary for a complete response and handling, based on the nature of the form or the content of your e-mail.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link by which you can unsubscribe. Your email address will only be added to the list of subscribers with your explicit permission.

Location data

If necessary for the service, we may collect location data (GPS) from you. Your consent will be sought at the time of collection.

These (location) data can also be stored and processed by the provider of, for example, navigation/mapping software, such as Google Maps, but the data can also be used by, for example, Google or Apple themselves. We have no influence on this. We recommend that you read the relevant privacy statements of the provider in question.

Publication

We do not publish your customer information.

Advertisements

Our web store displays advertisements from third parties, which keep personal data in order to tailor them.

Provision to third parties

We may pass on your data to our partners. These partners are involved in the performance of the agreement. These partners are (partly) located outside the EU. We have strict agreements with them to comply with European privacy rules. We therefore ask your express permission separately before they receive your data.

Cookies

Cookies are used on our webshop. Cookies are also placed by third parties that we have engaged.

When you visit our web store for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our web store will be interpreted as consent to this use of cookies.

You are free to disable cookies through your browser. Please note, however, that it is possible that our website will no longer work optimally.

We have made agreements with third parties who place cookies about the use of the cookies and applications. Nevertheless, we do not have full control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our webstore. We have concluded a processing agreement with Google to make agreements about how our data is handled. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally we have the IP addresses anonymized.

Security

We take security measures to limit misuse of and unauthorized access to personal data.

Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we keep data for up to one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Third party websites

This privacy statement does not apply to third party websites that are connected to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Access and change your data

For questions about our privacy policy or questions regarding access to and changes in (or deletion of) your personal data, please contact us at any time using the details below.

You can also send us a request to view, modify or delete this data. You can also request a data export for data that we use with your consent, or state your reasons for wanting us to restrict the processing of personal data.

To prevent abuse, we may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can ask us to change or remove the data.

Personal Data Authority

Of course we are happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against these processes of personal data. You can contact the Personal Data Authority for this purpose.

Contact details

Gocashmere B. V.

Noorderdreef 78

2153 LL Nieuw-Vennep

customerservice@gocashmere.com

+31 (0)252 250657